Policies

Privacy Policy

• Customer information will remain confidential.
• Personal information will never be sold to third parties.
• Payment details will be processed securely through authorised payment gateways.
• Customer information will be used only for order processing, delivery, support, and related communication.

Shipping Policy

• Standard processing time: 2–5 business days.
• Customised order processing time: 5–10 business days.
• Shipping is available across India.
• Estimated delivery time: 3–7 working days after dispatch, depending on the location and courier service.

Refund Policy

• Handmade products are generally non-refundable.
• Damaged, defective, or incorrect products must be reported within 24 hours of delivery.
• A replacement may be offered for damaged, defective, or incorrect items after verification.
• Customised or personalised products cannot be returned or refunded.

Terms & Conditions

• Product colours may vary slightly due to lighting, photography, and screen settings.
• Minor variations are natural in handmade products and make every piece unique.
• Orders cannot be cancelled once they have been dispatched.
• Prices may change without prior notice.

Return & Exchange Policy

Returns or exchanges will be considered only for the following reasons:

• Incorrect product received
• Damaged product received
• Manufacturing defect

Customers must contact Kala Srujan within 24 hours of delivery and provide clear photographs and a continuous unboxing video for verification.